FAQs
Q. How can I contact Leash & Collar Co?
A. You can email us at hello@leashcollarco.com where our customer service team will be happy to help you with whatever you need!
Q. Do you ship worldwide?
A. Yes
Q. Where do you ship from?
A. We ship from United States.
Q. Can I change or cancel my order?
A. As we aim to process orders as fast as possible, you must request any changes/cancellations within 12 hours of ordering. All requests after this time will be denied. Your order can be returned for a full refund after it is received.
Q. What payment methods do you accept?
A. We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.
Q. When will my order be processed?
A. All orders are handled and shipped out from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 1-3 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.
Q. How long will it take to receive my order?
A. Due to high demand, orders may take between 2-4 weeks to arrive.
Q. What if I don't receive my order?
A. If you don't receive your order within 30 days after shipping, you are eligible for a full refund.
Q. Will I be charged with customs and taxes?
A. The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
Q. How do I return an item?
A. Please contact us at support@leashcollarco.com
Q. What if the item(s) I received are defective/incorrect/damaged?
A. Please contact us if you have received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.
Q. When will I receive my refund?
A. All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.
Sit Happens — The Power of Starting Simple
Intro:
Welcome to The Weekly Wag — your new go-to guide for raising a confident, well-behaved pup. Every week, we’ll drop real tips, no fluff, straight from the leash-and-learn trenches. Whether you’re wrangling a wild floof or fine-tuning a future service dog, this series is here to make training simple, effective, and bonding-focused.
This week, we’re talking about a command that’s small but mighty: "Sit."
Why ‘Sit’ Matters More Than You Think:
Teaching your puppy to sit isn’t just about obedience — it’s about focus, trust, and the beginning of your communication system. “Sit” creates a calm moment in the chaos. It’s like the handshake of the dog world — a respectful intro to more advanced commands.
Quick & Effective Sit Training (No Drama Needed):
Here’s a simple process to make it stick:
- Use their name with a warm tone and make sure you have their eyes. Distractions are the enemy in early training.
- Hold a treat just above their nose and slowly move it back toward their ears. Their butt should naturally go down. As soon as it does…
- Say “Sit” right as they start to lower, not after. This links the word to the action.
- Treat immediately and use an upbeat voice: “Yes! Good sit!” (No monotone robot praise — dogs vibe with your energy.)
- Short sessions beat long marathons. End on a win and give them a break.
Bonus Tips:
- Be consistent — use the same word and hand signal every time.
- Practice in different rooms and eventually outside with distractions.
- Don’t force their rear down — let them figure it out and reward the success.
Common Mistakes to Avoid: - It should be one clear command, not background noise.
- Training is about learning, not discipline.
- Your mood sets the tone. If you’re annoyed, wait until you’re not.
The Takeaway:
Mastering “sit” is like laying the first brick in a house — it’s not flashy, but it’s essential. Once your pup understands this one, the rest comes easier. Trust the process, keep it fun, and stay consistent. You’re building a bond, not just a robot.